I'm new, How do I order?

Welcome to Mumbai Fashions Ltd - the home of the very best in latest fashion from Mumbai - delivered directly to your doorstop. All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click 'add to basket'. You can then go back and add additional items to your basket or 'proceed to checkout'.

Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).

Can I Contact you by Phone?

Yes you can! Unlike most other Internet trading companies who only use email – you can call us on 0845 838 2757 should you have questions relating to any of our products and our sales consultants will be happy to help you in anyway that they can, You can also contact us via e-mail – by emailing info@mumbaifashions.co.uk

Do you do wholesale?

Yes we do, please email wholesale@mumbaifashions.co.uk.

Are there any hidden charges?

We believe our customers must know their total cost at time of making the purchase decision. Hence our prices are all inclusive (packing, shipping). International deliveries may attract local taxes such as customs duty.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Will you be getting any more in?

Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again. Where possible we do provide dates for when we expect to take delivery of more items.

The product I ordered is now reduced. Can you refund me the difference?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

What cards do you accept?

We accept all major credit and debit cards. We also accept Paypal payments - where you can make direct transactions from your Paypal account in your local currency.

What currency do you use?

Prices on our site are listed in British Pound Sterling (£). However if you are a resident of a country with a different currency, you can still make your purchases at Mumbai Fashions Limited. Your credit card company will convert the currency value of the order into your local currency and charge your card for the equivalent amount.

Is it safe to order online?

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity - this checks the data being transferred to ensure it has not been altered

Do I have to order online?

Ordering over the internet with Mumbai Fashions Ltd is the safest and most secure method of payment. However if you do not wish to enter your details over the website you can call us on 0845 838 2757 to place your order - where our sales staff will be happy to take your details.

When Will I be Charged?

When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

My email address/password is not recognised

• Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
• Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.

If these are not successful or you have other email address or password related problems please contact returns@mumbaifashions.co.uk with your query.

Can I track my order?

You can track your orders on-line. This page displays your order history as well as the status of any open orders.

Next Working Day Delivery orders can now be tracked in more detail directly from the courier's website. Please visit Order Tracking and click on the 'Track this Order' link. Please remember that if you have a query relating to any information held on the courier's website you must contact them directly.

I need to return an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.

Please note:

• If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
• Some products are non-returnable for hygiene reasons. These products are clearly marked next to the product name. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please e-mail returns@mumbaifashions.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How long will it take to refund me?

Before contacting us please take note of the timescales required to process a refund:

• Please allow 2 working days from receipt of a return for us process a refund.
• Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
• After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).

When will I receive my replacement?

Before contacting us please take note of the timescales required to process an exchange:

• Please allow 2 working days from receipt of a return for us process an exchange.
• Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
  • UK – Up to 4 Working Days
  • European Union – Up to 8 Working Days

Part of my order is missing

Regrettably mistakes can happen. If you have received you order and an item is missing, please email returns@mumbaifashions.co.uk quoting your order number and the missing item and they will investigate the matter further.

Do I have to pay for return postage?

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• If the item you received is faulty or is not what you originally ordered, please e-mail returns@mumbaifashions.co.uk quoting your order number, your name and address, details of the product. We will then advise on how to proceed with the return.

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact returns@mumbaifashions.co.uk by e-mail, quoting your order number and the required refund amount.

Please note:

• Delivery charges are non refundable (unless you have received a wrong or faulty item from us or you send back the entire order) so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

If you still cannot find the answer to your question please email us at info@mumbaifashions.co.uk or call us on 0845 838 2757 alternatively please fax us on 0845 838 2257

All returns and postage cost are the responsibility of the customer.